"In my experience.. Onboarding is a strategic business process." In many organizations Onboarding is typically viewed as a necessary evil, something that new hires must navigate with varying levels of support from managers and others. Some organizations refer to this as “sink or swim”.   At Insightworks, we consider the Onboarding process to be a strategic business process that is pivotal for retaining new hires and accelerating their time to become fully productive.   Properly designed orientation and induction processes serve as the “bridge” between the staffing process and enabling a new employee to become fully productive. Onboarding is about ensuring new employees feel welcomed, are acclimated, are provided with the essential resources, training, and the organizational understanding to create all that is required to be successful in their new role. Employees who feel welcomed, productive and successful will stay with the organization and tell others that they work for a great organization.   A successful and properly designed O&I process is;
  • Coordinated Workflow moves smoothly between people and functions, indicating when each step will begin. Strategic metrics is collected providing new insights into the process and employee experience.
  • Consistent and Repeatable Provides a consistent experience for each new employee.
  • Access to Multiple systems Available to all new hires and managers, providing tools, resources, and business methodologies.
  • Engaging New hires feel a strong sense of pride and commitment as they feel welcomed and valued from their first day.
  • Value Adding The process is valued by managers, recognizing the need to consistently and effectively bring new people into the organization and their department.
  Strategic Orientation and Induction will also achieve the following business goals:
  • Decrease the time it takes a new employee to become fully.
  • Increase employee retention.
  • Improve employee engagement.
  • Provide consistent information about the organization.
  • Provide relevant information for all employees.
  • Understand new employee expectations and employer expectations of the new employee.
  • Complete onboarding paperwork.
  For Employees   For Organization
  Become familiar and comfortable with their job roles.   Improve employee retention.
  Learn about company culture and Job-related resources.   Increase time to productivity.
  Start to build relationships and networks.   Increase visibility of new hires.
  Align expectations of jobs and careers.   Improve internal communications.
  Feel engaged and valued.   Increase employee pride in the company.
  Receive immediate feedback.   Improve company brand.
  Written by: Mark Lewis, CEO Founder
“In my experience.. Onboarding is a strategic business process.”

One thought on ““In my experience.. Onboarding is a strategic business process.”

  • April 26, 2018 at 1:36 PM

    Excellent article. What I like about this (and Part 2 as well) is how they teach a good example of thinking outside the box to find ANY job, not just a UX job. But I also love the emphasis on EDUCATION and EXPERIENCE (however you get it, even if you manufacture the opportunity yourself) and not necessarily on School. I also greatly appreciate your perspectives on the benefits and “drawbacks” of UX school. Fascinating and informative. Thank you!


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